Yay! Pottery Barn Kids got back to me within a day of my online order inquiry and even their rep didn't know why the order wasn't shipped out. Two days after I received that message (Feb 18th), I finally received the baby quilt today. Very happy it didn't take another week to receive.
So overall, a happy ending to my bittersweet experience.
Word of advice: if you do ever order from Pottery Barn Kids, give yourself extra time to receive the items in case there are random delays for no reason.
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